Cargo Insurance & Claims Management Services
Safe & Secure Logistics provides comprehensive cargo insurance and claims management services to protect your shipments against transit risks. Despite the best safety protocols, unforeseen events — accidents, theft, natural disasters, fire, or handling damage — can impact cargo in transit. Our insurance and claims management framework ensures you are financially protected and that any incident is resolved swiftly and fairly.
Insurance Services
- All-Risk Transit Insurance: Comprehensive coverage for all risks during road, rail, sea, and air transit including accidents, theft, fire, flood, and handling damage
- Named Perils Insurance: Coverage for specified risks at lower premium for cost-sensitive cargo
- Warehouse-to-Warehouse Cover: End-to-end insurance from origin warehouse through transit to destination warehouse including loading and unloading
- Annual Open Policy: Annual insurance policy for regular shippers covering all shipments under a single policy with declaration basis
- Project Cargo Insurance: Specialised coverage for high-value project cargo including erection all-risk (EAR) transit components
- Cold Chain Insurance: Coverage for temperature excursion events during cold chain transport
- Marine Cargo Insurance: Institute Cargo Clauses (A), (B), (C) coverage for international shipments
Claims Management
Safe & Secure operates a structured claims management process designed for speed, transparency, and fair resolution:
- Incident Reporting: 24/7 incident reporting helpline with standardised reporting format and immediate acknowledgement
- Investigation: Dedicated claims investigator assigned within 24 hours of report, with site visit for major claims
- Documentation: We assist with all claims documentation including survey reports, damage photos, repair estimates, and supporting evidence
- Surveyor Coordination: Coordination with insurance-appointed surveyors for assessment and valuation
- Settlement Tracking: Transparent claim tracking with status updates and defined resolution timelines
- Dispute Resolution: Escalation framework for disputed claims with mediation support
Claims Prevention
The best claims management is claims prevention. Safe & Secure invests in proactive measures to minimise transit risk: standardised load securing protocols for every cargo type, trained drivers with safety certification, GPS tracking with speed governance and route monitoring, pre-trip vehicle inspection checklist, proper packaging verification before loading, temperature monitoring for cold chain, and regular safety audits and improvement programmes.
Our claims ratio consistently remains below industry average, reflecting our investment in prevention over cure.
Contact for Insurance & Claims
Phone: +91 7506245557 | +91 7710821155
Email: corporatesales@sslpl.in
Website: www.safeandsecure.in
