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The Voices ledger

What they say. All of it.

A family name lives on what people say about it when you are not in the room. So we ask our clients, our colleagues and the truck owners who carry our loads, and we publish the answers whole: the score, the spread and the hard comments, with the method beside them.

Minimum 30 answers per published resultBad comments stay upNames only with written consent

Status

The ledger opens with its first thirty answers.

0 / 30 answers
Clients
0 / 10 answers
Our team
0 / 30 answers
Truck owners

We have just opened the surveys. Nothing is shown here until at least 30 clients (or 10 colleagues, or 30 truck owners) have answered. Until then, an average would describe a handful of people, and we would rather show you nothing than a flattering accident.

Status: waiting for the first answers. Results appear on this page automatically when the threshold is crossed; nothing is hand-picked.

Take part

Three surveys. Two minutes each.

Clients · ग्राहक

Businesses that ship with us

On-time, condition, communication, documents, problem-solving, value.

Take the survey →

Partners · ट्रक मालिक

Truck owners & transporters

Payments, steady loads, fairness, paperwork and how drivers are treated.

Take the survey →

Team · टीम

Everyone who works here

Anonymous, no login. Published only in groups of 10 or more.

Take the survey →

Preview

What the finished ledger will look like.

PREVIEW: sample layout, not real responses

Clients Sample

+40 −100+100
Sample NPS · 100 responses Detractors 15 Passives 30 Promoters 55
  1. On-time delivery 4.2/5
  2. Condition of goods on arrival 4.5/5
  3. Communication: we tell you before you have to ask 3.8/5
  4. Documents and proof of delivery (PoD) 3.6/5
  5. Problem-solving when something goes wrong 4.0/5
  6. Value for money (your judgement, no prices asked) 4.1/5

Comments Sample

  • [A client's comment appears here, word for word, including the critical ones.]

    Clients · month

  • [A named quote appears only after the client approves the exact text in writing.]

    Clients · month

Method

How the ledger works.

The questions, word for word

Client survey (8 questions)
  1. How likely are you to recommend Safe & Secure to a colleague or another business? (0 to 10)
  2. Rate 1 to 5: On-time delivery
  3. Rate 1 to 5: Condition of goods on arrival
  4. Rate 1 to 5: Communication: we tell you before you have to ask
  5. Rate 1 to 5: Documents and proof of delivery (PoD)
  6. Rate 1 to 5: Problem-solving when something goes wrong
  7. Rate 1 to 5: Value for money (your judgement, no prices asked)
  8. What is the one thing we should do better, or keep doing?
Team survey (anonymous) (8 questions)
  1. How likely are you to recommend Safe & Secure as a place to work to a friend? (0 to 10)
  2. Rate 1 to 5: I am treated with respect
  3. Rate 1 to 5: I am paid correctly and on time
  4. Rate 1 to 5: I feel safe at work and on the road
  5. Rate 1 to 5: I am learning and can grow here
  6. Rate 1 to 5: I have the tools to do my job well
  7. Rate 1 to 5: My manager listens to me
  8. If you ran the company for a day, what would you change first?
Partner survey (8 questions)
  1. How likely are you to recommend attaching trucks to Safe & Secure to another truck owner? (0 to 10)
  2. Rate 1 to 5: I am paid on time
  3. Rate 1 to 5: I get steady loads
  4. Rate 1 to 5: I am treated fairly in disputes and deductions
  5. Rate 1 to 5: The paperwork is clear
  6. Rate 1 to 5: The desk is easy to reach
  7. Rate 1 to 5: My drivers are treated with respect at loading and unloading
  8. What would make you attach more trucks with us?

The rules we hold ourselves to

  • Minimum sample. No result is published from fewer than 30 answers (10 for the anonymous team survey), and no cut by industry, region or role is shown below that floor.
  • No cherry-picking. Every answer counts. Every comment the writer allowed us to publish goes up, newest first, never sorted by how kind it is.
  • Critical comments stay. We remove a comment only if it is abusive, and we publish how many we removed. We strip phone numbers, emails, vehicle numbers and tax IDs before anything is shown.
  • Names only with written consent. A comment appears without a name unless the person approved the exact wording in writing. Their permission is logged, and they can withdraw it any time.
  • No incentives. Nobody is paid or rewarded for a survey, and nobody is asked only because they are happy.
  • No star snippets. We do not put ratings into search-engine markup. The ledger is here to be read, not to decorate search results.

Have something to tell us today?

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