Logistics terms · Logistics terms

What does KPI (key performance indicator) mean in logistics?

Short answer

A measured value used to judge whether a logistics service is performing as agreed, such as on-time placement, OTIF, transit time adherence, damage rate or POD turnaround.

Indian logistics contracts increasingly link part of the payment to KPIs. The definition, data source and measurement period of each KPI must be agreed upfront, or the scores will be disputed. Ask our desk how this applies to your consignment.

Period: General definition. Data as of 29 Sep 2026. How we count

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The numbers behind this answer

Also called
KPI
Category
Contracts & pricing
Related terms
SLA (service level agreement), OTIF (on time in full), Vehicle placement compliance, Control tower

Sources

  1. SSL logistics glossary

Period: General definition. Data as of 29 Sep 2026.

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