Logistics terms · Logistics terms
What does SLA (service level agreement) mean in logistics?
Short answer
The part of a logistics contract that defines the measurable service the provider must deliver, such as placement time, transit time, damage limits and reporting, and the consequences of missing it.
Indian SLAs increasingly carry penalties and incentives. They work only when each measure has an agreed definition, data source and exclusion list. Ask our desk how this applies to your consignment.
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The numbers behind this answer
- Also called
- SLA
- Category
- Contracts & pricing
- Related terms
- KPI (key performance indicator), OTIF (on time in full), Vehicle placement compliance, Work order
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